Flood recovery: Ex-Tropical Cyclone Alfred

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  • Never drive, walk, ride through, play or swim in flood water - it is dangerous, toxic, and may void your car insurance. If it's flooded, forget it! Fines may apply.
  • Obey all signs about road closures and instructions from emergency services.
  • Check Live Traffic NSW to plan ahead and see what hazards are on your route on NSW roads.
  • Avoid storm drains and pipes, ditches, ravines, creeks, and rivers.
  • Download the Hazards Near Me App to stay across the latest warnings and information for impacted communities.
  • Call the NSW SES on 132 500 if you need assistance during a flood or storm.
  • In a life-threatening emergency, call Triple Zero (000).
  • For more information visit www.ses.nsw.gov.au

As communities recover from the impacts of Cyclone Alfred, it is important to know what support is available - for recovery and clean-up advice, including financial support

• Recovery information: Get the latest information on recovery support in areas impacted by floods and storms caused by Cyclone Alfred.

• Recovery Assistance Points: From Thursday 13 March, Recovery Assistance Points will be stood up to understand community needs and share important information. As the situation progresses, plans will continue to be reviewed to ensure as many impacted communities are supported.

• Financial support available: Financial assistance is available for communities affected by Cyclone Alfred.

• What to do immediately after a flood, including information on insurance, replacing IDs, licences and personal documents.

• Flood clean-up assistance and advice: Guidance on how to stay safe when cleaning up after a flood, including disposing of rubbish and waste.

• Landlords' and tenants' rights after an emergency: When properties are affected by disasters, landlords and tenants have certain rights and responsibilities under NSW laws.

• The Insurance Council of Australia (ICA) has declared an Insurance Catastrophe for the southeast Queensland and northern New South Wales regions impacted by Tropical Cyclone Alfred and subsequent storms. The ICA’s Catastrophe declaration escalates and prioritises the insurance industry’s response for affected policyholders. Information about clean up and the claims process can be found on the ICA’s website.

• Managing animals after a natural disaster: Find assistance and guidance on how to look after animals after a flood or storm.

• Access to essential medications: Pharmacists can supply many essential prescription medicines if you do not have access to your script. For more information, speak with your local pharmacy, GP or call Healthdirect on 1800 022 222.

• Managing your mental health: Find the available support and learn to look after your own and your loved ones' wellbeing after a natural disaster. A range of 24/7 mental health services and professional help is available from the NSW Mental Health Line on 1800 011 511. For free health advice, call Healthdirect on 1800 022 222. Need support in your language? You can call the Translating and Interpreting Service (TIS National) on 131 450.

• Donations for people affected by Cyclone Alfred: GIVIT is supporting impacting communities get the essential goods and services they need. Donate now to help people affected or request help.

• Register. Find. Reunite: If you have been affected by the severe weather event, use the Register. Find. Reunite service to let your family and friends know you are safe and sound.

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