Rates and water accounts

Armidale Regional Council provides a 24-hour, 7 day a week function for payments, but there are other ways to pay your rates and water if needed:

  • BPAY: Armidale Regional Council's BPAY number is 17376, and the reference number is your assessment number - on either your rates or water notice
  • POSTbillpay site to pay your rates or water
  • At any Australia Post outlet by cash, cheque, VISA, Mastercard or eftpos (customers will need their Rates or Water Notice with them)
  • By credit card over the phone, call 13 18 16 (ensure you have your assessment number ready)
  • By eftpos, cheque, or cash at Armidale Regional Council's:
  • Civic Administration Building, 135 Rusden Street, Armidale
  • Civic Administration Building, 158 Bradley Street, Guyra

To find out more about how rates are charged in NSW visit the Office of Local Government website

Pay your rates or water online

Armidale Regional Council provides a 24-hour, 7 day a week Online Service function for payments.

Log in to eNotices - receive your rates and water notices by email or view them online

Log in to eNotices and receive your rates and water notices by email or view them online:

Not a registered user? Sign up to eNotices

How to sign up to eNotices:

You will need a recent rates, instalment, or water notice showing your eNotice reference number (at the bottom of the front page)

  • Enter your email address and eNotices reference number.
  • Check your email inbox and click the validation link.
  • Select a password and mobile number.

You can view your eNotices online at any time!

Having trouble? Watch this video for a step-by-step guide to signing up.

 

Hardship support

Council recognises that circumstances of financial hardship can arise requiring respect and compassion. Requests for hardship support will lead to a payment arrangement being agreed between ratepayers and Council.

Find out more and request support here:

Revenue Policy and Fees and Charges

The 'Revenue Policy' and 'Fees and Charges' are updated annually and outline the rates, charges and fees necessary to raise the funding required to support the budget position and funding of proposed activities outlined in Council's Operational Plan.

Pensioner concession information and application

Eligible residents are able to apply for a Pensioner Concession Rates Rebate


PRIVACY AND PERSONAL INFORMATION PROTECTION ACT 1988
Compliance with section 10

The information contained in the application form and any information requested for the purpose of assessing eligibility for a pensioner concession is required under the Local Government (Rates and Charges) Regulation 1999. This information is required before your application for a pensioner concession can be processed. The information is private and confidential and council must not disclose the information to any person or body if it is not directly related to the purpose for which the information was collected.

If you have any complaints about the use of your personal information, contact the council’s Public officer. The information contained or referred to in this application form may be corrected and updated by you, by contacting the council.

PURPOSE OF THIS FORM

This form is to be completed by ratepayers wishing to receive a concession on council rates. Eligible ratepayers are entitled to receive up to:

  • $250.00 on ordinary rates and charges for domestic waste management services
  • $87.50 off their annual water rates and charges
  • $87.50 off their annual sewerage rates and charges

Generally, the concessions are available to eligible pensioners, however concessions may be granted to ratepayers suffering financial hardship in certain circumstances.

The information provided by completing this form will enable council to determine eligibility to receive a concession and the level of concession the ratepayer is entitled to.

APPLYING FOR A PENSIONER CONCESSION
All applications must be made using the approved form.

ELIGIBILITY CRITERIA

INTRODUCTION

Under State legislation some pensioners are eligible for mandatory concessions. The amounts of the concession available on an annual basis are:

  • Up to $250 on all ordinary rates and charges for domestic waste management services.
  • Up to $87.50 on water rates or charges
  • Up to $87.50 on sewage rates or charges

If you receive a pension or benefit you may be eligible for a mandatory concession even though someone else may jointly own and/or occupy the property with you.

If you need information about making an application please ask council staff.

CONDITIONS

1. You must be an eligible pensioner. The legislation explains eligible pensioners as:

• People who receive a pension, benefit or allowance under chapter 2 of the Social Security Act 1991 of the Commonwealth and hold a pensioner concession card issued by or on behalf of the Commonwealth Government;

• People who receive a service pension under part III of the veterans’ Entitlements Act 1986 of the Commonwealth and hold a pensioner concession card issued on or on behalf of the Commonwealth Government;

• People who receive a pension from the Commonwealth Department of Veterans’ Affairs as:

  • The widow or the widower of a member of the Australian Defence or Peacekeeping Forces, or
  • The unmarried or widowed mother of a deceased unmarried member of either of those forces.

People in both of the above categories are eligible only if they would also be eligible for a pensioner concession card from Centrelink.

• People who receive a general rate of pension adjusted for extreme disablement under section 22(4) of the Veterans’ Entitlements Act 1986 of the Commonwealth, or a special rate of pension under section 24 of that Act.

2. You must occupy the dwelling for which a concession is sought as your sole or principal place of living.

3. The amount of concession will be determined on the basis that:

• You own the property (or are liable for the rates) on your own; or

• You own the property (or are liable for the rates) with one or more eligible occupiers (an eligible occupier can be your spouse, another eligible pensioner and his or her spouse if they use the property as their sole or principle home);or, • You own the property (or are eligible for the rates) with someone who is not an eligible occupier; or,

• A company owns the property (it is a company title’ property) and because you have shares in the company you are liable to pay rates or charges either

• On your own; or

• With one or more eligible occupiers; or

• With someone who is not an eligible occupier.

If you own the property with someone else or own shares in a company which owns the property you will have to give some evidence of this to the council. Council’s rates section staff can suggest how you can do this (The Secretary of your company may have already supplied this information to the council as required under a separate part of the legislation).

4. People who become, or cease to be, eligible pensioners during the year will receive a concession proportionate to the number of full quarters in which they are an eligible pensioner.

NOTE If you are not an eligible pensioner you may still be eligible for special hardship rate relief.

View your past rates and water account payments

To access your rates account/s you must first be registered with Council's online services. Registering for online services is not mandatory, however if you would like to see your rates account and all of your outstanding debt/s with Councils in the one location, then it is necessary to register.

Not registered for Council's online services? Register here.

Already registered? Login here.

Apply to change your rates category

If you disagree with your categorisation, application for a review of your category (under Section 525, Local Government Act 1993) is available by completing the Application for change in category of land categorisation. To apply for a review to change your category to farmland, please use the Application for categorisation of land as farmland.

Council will notify you of its decision concerning your request. If you are dissatisfied with Council's decision you may (under Section 526, Local Government Act 1993) within 30 days of Council's decision lodge an appeal to the Land and Environment Court.

Waste charges FAQs

Armidale Regional Council currently provides the Waste Management Services which are charged as described here: